About Us: Super Wild Cat Gaming Ltd.

Super Wild Cat Gaming Ltd. is a leading developer and operator in the online gambling sector, headquartered in the heart of London's financial district. We are an integral part of the larger Massive Entertainment Group PLC, a testament to our robust corporate foundation and long-term vision. Since our incorporation in 2019, we have focused on creating games that not only captivate but also adhere to the strictest regulatory frameworks, particularly within the highly respected UK market.

"Super Wild Cat" transports players to an Ancient Arena/Temple, featuring anthropomorphic cats in a visually stunning 6x5 grid with an additional dynamic bonus row. This intricate setup, combined with an "All-ways" payout system, offers players up to a staggering 50,000x max win potential.

• Dynamic Gameplay: Experience cascading reels where winning symbols disappear, and new ones fall into place, creating continuous action.
• Progressive Multipliers: Our unique FatCat Wild symbol, appearing exclusively in the bonus row, introduces incremental multipliers that double with each cascade and persist into free games, offering unparalleled excitement.
• Strategic Enhancers & Bonus Buys: "Super Wild Cat" incorporates innovative features allowing players to enhance their chances of triggering free games or directly buying into bonus rounds, offering varied RTPs up to 96.64% for different play styles.
• Fairness by Design: Every aspect of "Super Wild Cat," from its complex grid configuration to its multiplier progression, is meticulously designed and rigorously tested to ensure absolute fairness and transparency.

As a UK-based company, we hold a comprehensive licence from the UK Gambling Commission (UKGC), one of the world's most respected regulatory bodies. This licence underscores our adherence to strict standards for player protection, operational integrity, and responsible conduct.

Regulatory Authority Contact:
UK Gambling Commission:
Website: www.gamblingcommission.gov.uk
Address: Victoria Square House, Victoria Square, Birmingham, B2 4BP, United Kingdom

Your financial security is a cornerstone of our operations. We operate with full financial transparency and robust measures to protect player funds.

• Segregated Player Funds: In strict compliance with UKGC requirements, all player funds are held in a segregated client account, entirely separate from the company's operational funds. This ensures your funds are protected in the unlikely event of insolvency.
• Return to Player (RTP) Reports: We publish monthly RTP reports, independently audited, for all our games, including "Super Wild Cat," providing full transparency on payout percentages.
• Annual Financial Audits: Our financial statements are audited annually by an independent 'Big Four' accounting firm, ensuring full transparency and accountability.

Super Wild Cat Gaming Ltd. is deeply committed to promoting responsible gambling and providing a safe environment. We believe that gambling should always be a form of entertainment, and we offer a range of tools and resources to help players manage their activity.

• Player Protection Tools: We provide tools for setting deposit limits, spending limits, loss limits (daily, weekly, monthly), and session time limits, alongside reality check reminders at regular intervals.
• Self-Exclusion: Players can easily initiate self-exclusion for periods of 6 months, 1 year, or 5 years through our support team or directly via their account settings.
• National Self-Exclusion Schemes: We are integrated with national self-exclusion systems such as GamStop for the UK market.
• Support Organisations: We actively promote and provide direct links to leading responsible gambling support organisations:
  • GamCare (UK National Gambling Helpline): Free and confidential support for anyone affected by problem gambling.
    • Phone: 0808 8020 133 (24/7)
    • Website: www.gamcare.org.uk
  • GambleAware: Provides information, advice, and directs to support for problem gambling.
    • Website: www.gambleaware.org
  • National Problem Gambling Clinic: Specialist treatment for problem gamblers.
    • Website: www.cnwl.nhs.uk/services/mental-health-services/addictions-and-substance-misuse/national-problem-gambling-clinic
  • Gambling Therapy: International online support for problem gamblers.
    • Website: www.gamblingtherapy.org
• Age Verification: We strictly enforce age verification procedures to ensure only individuals aged 18 and over can access our services.

We are committed to resolving any complaints or disputes fairly, transparently, and promptly. Our robust internal complaints procedure is designed to address your concerns efficiently.

1. Initial Contact: Please contact our Customer Support team via email ([email protected]) or Live Chat with full details of your complaint. We aim to acknowledge your complaint within 24 hours.
2. Internal Review: Our dedicated complaints team will conduct a thorough review of your case. We commit to providing a final response within 8 weeks of receiving your complaint.
3. Alternative Dispute Resolution (ADR): If you are not satisfied with our final response, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use the Independent Betting Adjudication Service (IBAS) as our designated ADR provider.
   • Independent Betting Adjudication Service (IBAS)
   • Website: www.ibas-uk.com
   • Email: [email protected]
   • Phone: +44 (0)20 7347 5883
   • IBAS acts as an impartial adjudicator on disputes between betting and gaming operators and their customers.

We are proud members of leading industry bodies that advocate for responsible, fair, and regulated online gambling, ensuring we contribute to a sustainable and trustworthy industry.

Betting and Gaming Council (BGC): The industry body representing over 90% of the UK regulated betting and gaming industry.
Website: www.bettingandgamingcouncil.com