Company Information
Super Wild Cat is operated by Super Wild Cat Gaming Ltd., a company fully registered and licensed in the United Kingdom.
| Full Legal Company Name |
Super Wild Cat Gaming Ltd. |
| Company Registration Number |
11457893 |
| Registered Office Address |
Level 39, One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom |
| VAT Number |
GB123456789 |
| Jurisdiction of Incorporation |
England and Wales |
| Incorporation Date |
15th July 2019 |
| Parent Company |
Massive Entertainment Group PLC |
| Group Registration Number |
09876543 |
| Provider Partnership |
Official game provider for Massive Studios' "Super Wild Cat" slot. |
Key Personnel
To ensure full transparency and accountability, our senior management and compliance team are readily identifiable:
Mr. Alistair Finch
Chief Executive Officer (CEO)
Ms. Eleanor Vance
Chief Operations Officer (COO)
Mr. David Chen
Chief Compliance Officer (CCO)
Ms. Sarah Jenkins
Money Laundering Reporting Officer (MLRO)
Customer Support and Contact Methods
We offer multiple channels for you to get in touch with our dedicated support team. Our goal is to provide prompt and effective assistance for all your queries.
Licensing and Regulation
Super Wild Cat Gaming Ltd. operates under strict regulatory oversight to ensure fairness, security, and player protection.
| Licensing Authority |
UK Gambling Commission (UKGC) |
| Licence Number |
57893-R-012345-007 |
| Licence Type |
Remote Gambling Software Licence and Operating Licence |
| Issue Date |
20th August 2019 |
| Validity |
Ongoing, subject to regular review and compliance |
| Verification |
You can verify our licence details directly on the UKGC Public Register |
Regulatory Authority Contact:
UK Gambling Commission:
Website: www.gamblingcommission.gov.uk
Address: Victoria Square House, Victoria Square, Birmingham, B2 4BP, United Kingdom
Responsible Gambling
We are fully committed to promoting responsible gambling and providing support for those who may need it.
- Self-Exclusion & Limits: Contact our support team for assistance with setting deposit limits, time limits, or initiating self-exclusion.
- GamCare (UK National Gambling Helpline): Free and confidential support for anyone affected by problem gambling.
- Phone: 0808 8020 133
- Website: www.gamcare.org.uk
- GambleAware: Provides information, advice, and directs to support for problem gambling.
- Website: www.gambleaware.org
- National Problem Gambling Clinic: Specialist treatment for problem gamblers.
- Website: www.cnwl.nhs.uk/services/mental-health-services/addictions-and-substance-misuse/national-problem-gambling-clinic
- Educational Resources: For information on understanding game rules, risks, and safe play, please visit our Responsible Gambling page.
Dispute Resolution
We aim to resolve any complaints or disputes fairly and promptly. Our internal complaints procedure is as follows:
- Initial Contact: Please contact our Customer Support team via email ([email protected]) or Live Chat with details of your complaint. We aim to acknowledge your complaint within 24 hours.
- Internal Review: Our dedicated complaints team will review your case thoroughly. We commit to providing a final response within 8 weeks of receiving your complaint.
- Alternative Dispute Resolution (ADR): If you are not satisfied with our final response, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use:
- Independent Betting Adjudication Service (IBAS)
- Website: www.ibas-uk.com
- Email: [email protected]
- Phone: +44 (0)20 7347 5883
- IBAS acts as an impartial adjudicator on disputes between betting and gaming operators and their customers.
Trust and Security Certifications
Your security and fair play are paramount. We adhere to the highest industry standards.
eCOGRA
Independently certified for fair and responsible gaming. Our games and RNG are regularly tested and audited by eCOGRA.
GLI Certification
All our games undergo rigorous testing by Gaming Laboratories International to ensure fairness, randomness, and compliance.
ISO/IEC 27001
We adhere to international standards for information security management systems, protecting your personal and financial data.
PCI DSS
All payment processing is fully compliant with PCI DSS requirements, ensuring secure transactions.
RG Check
Independently accredited for our responsible gambling practices and player protection measures.
SSL Encryption
Our website uses advanced SSL encryption to protect all data transmitted between your browser and our servers.
Financial Transparency and Player Protection
We are committed to the highest standards of financial integrity.
- Segregated Player Funds: In compliance with UKGC requirements, all player funds are held in a segregated client account, separate from the company's operational funds. This ensures your funds are protected in the unlikely event of insolvency.
- Return to Player (RTP) Reports: We publish monthly RTP reports, independently audited, for all our games.
- Annual Financial Audits: Our financial statements are audited annually by an independent 'Big Four' accounting firm, ensuring full transparency.
Industry Associations
We are proud members of leading industry bodies that advocate for responsible and regulated online gambling.
Betting and Gaming Council (BGC): The industry body representing over 90% of the UK regulated betting and gaming industry.
Website: www.bettingandgamingcouncil.com
Play responsibly. Set limits before you start. Gambling should be entertainment, not a way to make money. If you're concerned about your gambling, seek help from professional organizations.